Software As A Service (SaaS) Agreements

Expert legal guidance for your SaaS agreements

SaaS has become a cornerstone of modern business. Well-drafted SaaS Agreements define how software is delivered, accessed and supported, setting out clear responsibilities and protections for both parties.

We prepare, review and negotiate SaaS contracts that protect your business interests, reduce risk and help deals complete efficiently. Our technology lawyers focus on plain language and commercial outcomes, giving you clarity and confidence before you sign. Because we act for both providers and customers, we understand the pressures on each side and negotiate agreements that are fair, practical and efficient to complete.

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    How We Support Your SaaS Needs

    We work with both SaaS providers and customers across the full lifecycle – from product launch and procurement to integration, renewal and exit. Our focus is on delivering clear, practical advice that protects your interests, manages risk and keeps your operations running smoothly.

    Commercial Lawyers Manchester

    We can help you with:

    • Drafting and reviewing SaaS Agreements
    • Negotiating licences, service levels and EULAs
    • Advising on data protection and confidentiality
    • Preparing SLAs and compliance documentation
    • Managing renewals and termination rights
    • Managing ownership, IP assignments and escrow
    • Service quality, support obligations and maintenance
    • Exit, portability and data return
    • Risk assessment and mitigation
    • Cross‑border data transfer support
    • Dispute resolution and mediation
    • Keeping you aligned with evolving regulation and technology

    We combine legal precision with commercial understanding, ensuring your contracts support long-term growth and stability.

    Key Considerations In SaaS Agreements

    Every SaaS contract is different, but the same key areas often need attention. We focus on these early to keep your negotiations smooth and proportionate.

    Intellectual Property and Licensing

    • Intellectual property (IP) ownership and licensing determine who controls the software and related materials. We clarify these rights from the outset so there’s no uncertainty later.
    • Software providers usually retain ownership of their existing IP and may also want to own any new developments created while providing the service. Businesses using the software often expect to own those new elements or, at least, receive a licence wide enough to use them fully.
    • We ensure your agreement reflects the right balance between ownership and use. If the provider keeps the IP, your business still has a practical licence that allows day-to-day operation without restriction. We also check that any third-party components are properly licensed to prevent future disputes.
    • Our Intellectual Property Lawyers can also help protect your wider rights, including trademarks, brand assets and technical know-how, ensuring your business remains fully protected beyond the SaaS agreement itself.

    Data Protection, Service Levels and Liability

    • Most SaaS arrangements involve data handling, which means compliance with UK GDPR and privacy regulations. We include Data Processing Agreements that set out responsibilities for storage, transfer, access and breach reporting.
    • Service levels matter as much as legal wording. We define uptime targets, response times and remedies for missed performance so expectations are measurable and achievable.
    • Liability and indemnity clauses allocate risk. We make sure caps are fair, exclusions comply with English law, and insurance provisions match the scale of your project. Our background in Corporate and Business Law ensures your SaaS contracts integrate smoothly with your wider commercial agreements and operations.

    Exit, Portability and Data Return

    • Planning for exit at the outset avoids disruption later. We make sure your SaaS agreement clearly sets out how your data will be returned, extracted or transferred when the contract ends.
    • Data portability is often overlooked. We confirm whether data will be provided in a usable, commonly accepted format, and whether any extraction or migration support will involve additional fees.
    • Businesses also need clarity around the provider’s deletion obligations. We ensure the agreement defines when data will be deleted, how destruction is confirmed, and what backups or archives may still exist.
    • If the service is business‑critical, we also consider continuity arrangements, transition assistance and how long your team can continue using the platform during handover.
    • For providers, we help create proportionate, commercially sensible exit processes that avoid open‑ended obligations while still meeting customer expectations and regulatory requirements.

    Ready to discuss your SaaS agreement?

    Whether your business develops software or depends on cloud-based systems, a well-drafted agreement safeguards your interests and keeps your operations running smoothly.

    Get in touch with mlplaw’s Altrincham solicitors today for clear, commercially focused advice on your SaaS agreements. Call us on 0161 926 9969, email enquiries@mlplaw.co.uk or fill out the form below.

    Request a consultation
    Altrincham solicitors discussing at the table

    FAQs – SaaS

    1. What is included in a SaaS agreement?

      It defines how the software is accessed and used, who owns the IP, how data is handled and what service levels and protections apply.

    2. How long do SaaS agreements take to draft or negotiate?

      Straightforward agreements can be completed quickly once terms are aligned. Complex arrangements involving integrations or data transfers take longer. We confirm timelines at the start.

    3. Who owns the intellectual property in a SaaS contract?

      The software provider usually owns the platform, while your business owns its data and bespoke configurations. We make sure ownership and licence rights are clearly stated.

    4. Do I need a lawyer for a SaaS agreement?

      Yes. SaaS contracts contain detailed terms on IP, data, liability and service levels. Legal review ensures these clauses protect your position and comply with UK law.

    5. What are common risks in SaaS agreements?

      Unclear data ownership, limited SLAs, unfair liability caps and missing exit clauses are typical. We identify and fix these before the contract is signed.

    6. How is data protection handled in SaaS agreements?

      The contract should include a Data Processing Agreement covering access, transfer and security. We ensure your terms meet UK GDPR standards and any applicable international requirements.

    7. What service levels should be in a SaaS agreement?

      Service levels generally cover uptime, support hours and response times. We ensure they match your operational requirements and include meaningful remedies.

    8. How can my business manage risk in a SaaS contract?

      We help you set appropriate caps on liability, ensure insurance coverage aligns with exposure, and add warranties or indemnities where needed.

    9. What happens when a SaaS agreement ends?

      The contract should state how data is returned or deleted, whether transition assistance is available, and how fees are handled. We draft clear exit procedures for both parties.

    10. How much does it cost to have a SaaS agreement drafted or reviewed?

      Fees depend on the scope and complexity of work. We provide upfront estimates and keep you informed at every stage.

    11. Can SaaS agreements cover emerging technologies?

      Yes. We ensure your agreements account for new tools, integrations and compliance requirements, helping you stay ahead of regulatory and market changes.

    12. What should I review before signing another party’s SaaS terms?

      Check licence scope, data handling, renewal terms, liability caps and exit rights. We review and negotiate these points to secure balanced terms.

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    Meet our Team

    Stephen-Attree - Commercial Law expert

    Stephen Attree

    Managing Partner - Corporate, Commercial, IP and Disputes specialist
    Rachel Owen - Partner and Corporate Law expert

    Rachel Owen

    Partner - Corporate

    Max McGenity

    Solicitor – Corporate
    Amelia Denton - Corporate, Commercial and IP

    Amelia Denton

    Solicitor - Commercial and IP
    Karen Delamore - Partner Corporate and Commercial - mlplaw

    Karen Delamore

    Partner - Corporate and Commercial

    Mika Mukadi

    Paralegal - Corporate

    Casey-Joyce Wilson

    Legal Assistant

    Stephen Attree

    Managing Partner - Corporate, Commercial, IP and Disputes specialist

    Stephen is the Managing Partner of mlplaw and has over 25 years’ experience advising on all aspects of contentious and non-contentious business law and business ownership. Recommended in both Legal 500 and Chambers & Partners, Stephen is renowned for his ability to quickly identify a client’s successful outcome and to then relentlessly pursue that outcome.

    Stephen has developed a particular specialism in digital, technology, healthcare and family owned businesses. He covers all areas of business law and ownership, including commercial litigation and private disputes, and together with his corporate and commercial team provides advice on all aspects of the law relating to mergers, acquisitions, financing, re-structuring, complex commercial contracts, standard trading terms, share options, shareholder and partnership agreements, commercial dispute resolution, joint venture and partnering arrangements, IT and Technology law, Intellectual Property, EU and competition law, Brexit, Data Protection and GDPR.

    Stephen spent over 10 years at a leading city firm before moving to mlplaw which he acquired through a MBO in 2014. He continued to develop the firm as a boutique corporate and commercial firm with a specialist private client offering renowned for the quality of its people and its first class client service. During that time Stephen has published a book “Family Business Succession – the options and pitfalls” and raised significant amounts of money for charity.

    Stephen works closely with mlplaw’s leadership team to implement improvements and innovations that enhance the service we provide to clients and that make mlplaw an even greater place to work.  This includes a collaborative and innovative approach to pricing including aligning our charges to the outcomes delivered for clients and monthly retainers that covers all our services and a full commitment to hybrid and flexible working and an impressive, flexible, benefits package.  He champions our “Do the Right Thing” initiatives especially our Equality, Diversity and Inclusion efforts and supporting our chosen social enterprises and charities with free advice.

    Email: stephena@mlplaw.co.uk
    Phone: 0161 926 1524

    Rachel Owen

    Partner - Corporate

    Rachel is a highly experienced Corporate lawyer who joined mlplaw in 2019 from a national law firm and now leads the Corporate Team.

    Rachel’s main area of work is mergers and acquisitions covering share and asset acquisitions and disposals, but includes management buy-outs, investments, group re-organisations, demergers, joint ventures, shareholders agreement, articles of association, cross options, share capital arrangements, corporate governance, employee ownership schemes and share incentive schemes.

    She has a pragmatic approach and understands client’s priorities and objectives. She assists with the day to day needs of business clients.

    Rachel has gained particular experience in the Insurance and Healthcare sectors, but acts for clients from across the spectrum.

    Email: rachelo@mlplaw.co.uk
    Phone: 0161 926 1579

    Max McGenity

    Solicitor – Corporate

    Max is a Solicitor in the Corporate team and works with a variety of clients such as owner-run businesses, national corporations and private individuals.

    Having joined mlplaw as a Corporate Paralegal in November 2021, Max has built up experience in this area and hopes to continue developing his Business Services skillset.

    Max graduated from the University of Oxford in 2014 and has since been a manager at a national education charity and started his own business as a Personal Trainer and Yoga Teacher. He completed his LPC and LLM at BPP University Manchester, having gained legal work experience at both a mid-sized Liverpool practice and a large London firm.

    Having stepped away from the fitness industry to return to the law, Max’s love of exercise continues outside of work; he is a regular gym-goer and a fan of physical challenges. He also enjoys live music and comedy, and a good pub quiz.

    Phone: 0161 926 1523

    Amelia Denton

    Solicitor - Commercial and IP

    Amelia is a Solicitor in the Commercial and Intellectual Property team at mlplaw, having joined the firm in 2021 as a paralegal. During her training, she gained a broad range of legal experience, completing seats in Commercial and Intellectual Property, Corporate, Employment, and Litigation. This diverse background allows her to provide both contentious and non-contentious advice with a strong commercial focus.

    Prior to joining mlplaw, Amelia worked in-house at a construction company and a tech start-up, developing a deep understanding of legal issues from a business perspective. In addition, she gained legal work experience in private practice at a national law firm and small to mid-sized regional firms, offering insight into various legal environments and client needs.

    Amelia is committed to delivering pragmatic, commercially focused legal solutions that align with clients’ strategic business objectives.

    Outside of work Amelia enjoys trying different restaurants, live music and comedy, country walks and spending time with family and friends.

    Email: ameliad@mlplaw.co.uk
    Phone: 0161 926 1528

    Karen Delamore

    Partner - Corporate and Commercial

    Karen has broad and extensive experience in corporate and commercial law and particular expertise in equipment leasing and asset finance, both working in law firms and in- house positions.

    Karen studied French and Russian at Oxford University before attending Chester law school and training in a London law firm. She relocated, shortly after qualifying, to Paris and spent several years working in the Paris branch of the London law firm, specialising in shipping and aviation finance where her clients included French banks ,a leading Irish aircraft lessor and a major French shipping company. She returned to the UK in 1998 and spent 12 years as senior counsel in GE Capital’s European equipment leasing business and (after its sale from GE ) 4 years for TIP Trailer Services working on major customer leasing transactions and disposals and acquisitions of related businesses . Prior to joining MLP Karen was a partner in a national law firm. In her spare time Karen enjoys golf, yoga, dancing and learning Spanish.

    Email: karend@mlplaw.co.uk
    Phone: 0161 926 9969

    Mika Mukadi

    Paralegal - Corporate

    Mika studied Law and International Business before completing a master’s in law and legal Practice. He has experience in both residential and commercial property matters, working with clients, lenders, and solicitors to progress transactions from initial instruction through to completion. His background in sales and marketing has also helped him develop a practical understanding of client service and communication. Mika began his legal career at a busy regional firm, where he developed an interest in commercial and transactional work. He is now looking forward to building his skills further within the Corporate team at mlplaw.

    Outside of work, Mika enjoys boxing, rugby, and keeping active. He also likes travelling, exploring new cultures, and reading about business and current affairs.

    Casey-Joyce Wilson

    Legal Assistant

    After graduating college with a distinction star in applied law, Casey-Joyce knew she wanted to pursue it as a career. Although new to the field, she is a highly motivated worker, enthusiastic, with a strong ambition to develop her skills and become a crucial asset in providing excellent support to the team. In her free time, Casey-Joyce enjoys going to concerts, listening to music, watching Manchester City, rock climbing and playing the guitar.

    Phone: 0161 926 9969

    Our Service descriptions

    What each service includes:

    1. Drafting and reviewing SaaS Agreements
      We prepare bespoke SaaS Agreements tailored to your product or use case, and review third‑party contracts to highlight risks, clarify obligations and protect your commercial position.
    2. Negotiating licences, service levels and EULAs
      We negotiate IP licences, service level terms, uptime commitments, usage rights, EULAs and access provisions so your agreement is balanced, workable and aligned with your commercial goals.
    3. Advising on data protection and confidentiality
      We ensure your contract meets UK GDPR requirements, includes appropriate Data Processing Agreements, and clearly defines responsibilities for data access, processing, storage, transfers and confidentiality.
    4. Preparing SLAs and compliance documentation
      We draft Service Level Agreements, support schedules, maintenance terms, version‑release processes and other operational documents to avoid uncertainty once the service is live.
    5. Managing renewals and termination rights
      We advise on auto‑renewal mechanisms, pricing changes, notice periods and termination triggers to prevent unexpected commitments or unplanned costs.
    6. Managing ownership, IP assignments and escrow
      We document IP ownership, licensing and assignments clearly. Where critical, we advise on source code escrow to maintain business continuity if a provider ceases trading.
    7. Service quality, support obligations and maintenance
      We define support processes, downtime allowances, service credits, upgrade paths and maintenance obligations so both parties know what “good service” looks like.
    8. Exit, portability and data return
      We set out how data will be returned or exported at the end of the relationship — including format, timing, deletion requirements, continuity during transition and whether migration support incurs additional cost.
    9. Risk assessment and mitigation
      We highlight early-stage risks (IP, data, liability, commercial terms, dependency on third‑party components) and propose practical solutions to avoid delays or disputes.
    10. Cross‑border data transfer support
      Where services or data involve multiple jurisdictions, we advise on transfer mechanisms, international regulations and any required contractual protections.
    11. Dispute resolution and mediation
      We help resolve issues through negotiation or mediation wherever possible, and if needed, we manage formal disputes efficiently and professionally.
    12. Keeping you aligned with evolving regulation and technology
      SaaS law and digital regulation move quickly. We provide ongoing advice so your agreements stay compliant and commercially effective as technology develops.

      Request a consultation

      Simply complete the form and a member of our team will be in touch





      • mlplaw is a member of Greater Manchester Good Employment Charter
      • mlplaw is accredited Conveyancing Quality by The Law Society
      • mlplaw is Legal 500 accredited Legal Services provider